Our Guarantee
Three promises behind every commission, in plain language. No fine print, no asterisks.
Painted by real artists, never AI
Every brushstroke is laid by a human hand, from photograph to finished canvas.
Unlimited revisions before approval
You see the painting at multiple stages. If something isn’t quite right — a smile, an expression, a colour — we keep refining until you say it’s perfect. Only then do we ship.
Money Back Guarantee
If your finished portrait doesn’t move you, send it back to us within 30 days of receipt and we’ll refund every penny. No questions, no awkward emails.
Also included, every order
Free worldwide shipping. Door-to-door, signed for, fully insured.
Free reshipping if a courier loses your portrait. If your painting goes missing in transit, we’ll paint and ship a replacement at no charge — that’s our promise to you, not the courier’s.
12-month warranty against manufacturing defects. Cracked canvas, frame issues, varnish problems — anything that’s our fault we fix or replace within 12 months of delivery, free of charge.
Why we can offer this
Because real artists, working from your reference photo, with multiple proof stages and unlimited revisions, almost never produce a portrait the customer doesn’t love. In years of trading we’ve handled fewer refund requests than fingers on one hand.
The guarantee isn’t a marketing slogan — it’s an actuarial reality. Quality work means almost nobody ever asks for the refund. Which means we can comfortably offer it to everyone.
Questions? Email us at hello@oilportraitpainter.com or visit our help centre. We typically reply within a few hours during UK working days.